REFUND & RETURN POLICY

REFUND & RETURN POLICY

Effective Date: May 27, 2026

At ROUGINE Cosmetics, customer satisfaction and product quality are extremely important to us. Due to the nature of cosmetic and beauty products, we maintain strict hygiene and safety standards.

Please review our refund and return policy carefully before placing an order.

1. Returns Eligibility

For hygiene and safety reasons, we do not accept returns or exchanges on opened, used, or tested cosmetic products.

You may request a return or replacement only if:

  • You received the wrong item

  • Your item arrived damaged or defective

  • Your order was incomplete

To qualify, you must contact us within 7 days of receiving your order.

2. Non-Returnable Items

The following items are non-returnable and non-refundable:

  • Opened or used lip products

  • Products with broken hygiene seals

  • Sale or clearance items

  • Gift cards

  • Items damaged due to misuse or improper storage

3. Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us promptly with:

  • Your order number

  • A description of the issue

  • Clear photos of the product and packaging

Once reviewed and approved, we may offer:

  • A replacement product

  • Store credit

  • A refund to the original payment method

4. Refund Processing

Approved refunds are processed to the original payment method.

Please allow:

  • 5–10 business days for processing

  • Additional time depending on your payment provider or bank

Shipping fees are generally non-refundable unless the error was caused by us.

5. Order Cancellations

Orders may only be canceled before they are processed or shipped.

Once an order has been shipped, it cannot be canceled.

6. Allergies & Product Sensitivities

Customers are responsible for reviewing product ingredients before purchase.

ROUGINE Cosmetics is not responsible for allergic reactions, sensitivities, or misuse of products. We recommend performing a patch test before full application.

7. Lost or Delayed Shipments

We are not responsible for delays caused by shipping carriers, customs, weather, or incorrect shipping information provided by the customer.

If your package appears lost, please contact the shipping carrier first and then reach out to us for assistance.

8. Contact for Refund Requests

To request support regarding an order, please contact us through our website contact form and include your order details.